Refund Policy

Refund & Return Policy (United States)

Last updated: September 11, 2026

This policy explains how LIQUID NATION INC. handles returns, refunds, replacements, and delivery problems for orders placed on the Lepique-owned United States online store. Orders placed on Amazon or another third-party marketplace follow that marketplace's own return and refund process.

1. Start every return with support

Contact kwshim@lepique-beauty.com or +82-070-4187-9066 before sending anything back. We issue a return authorization (RMA) and, when a shipment is required, the address to ship to. Returns mailed without an RMA may be refused or delayed, and we cannot match them to your order.

Our registered office at 16192 Coastal Highway, Lewes Delaware 19958, United States is our registered office only and is not an operating, fulfilment, or returns address. Never ship products there.

Please include with your request:

• Your order number and the email address used for the order
• The product name and quantity
• What went wrong, or which of the cases below applies
• Clear photos of the product, the packaging, and the shipping label where relevant

2. Unopened, unused returns — 30 days

If a product is unopened and unused, you may request a return within 30 days after delivery. Once we approve the request and issue an RMA, you ship the product back and you pay the return shipping cost. We refund the product price once the return is received.

3. Opened product — dissatisfaction or a skin reaction

If you opened the product and are dissatisfied with it, or you experienced a skin reaction, contact support with photos of the product and, where relevant, of the reaction. We review the photos and may, at our discretion, issue a returnless refund — a refund without asking you to ship the product back. This case is reviewed individually and is not an automatic entitlement.

4. Wrong, damaged, or defective item

If you received the wrong item, or the item arrived damaged or defective, send us photos of the item, the packaging, and the shipping label. Once we verify the evidence, you get a free replacement or a full refund. You do not pay return shipping in this case, and we will tell you whether the item needs to be returned at all.

5. Marked delivered but missing — report within 7 days

If tracking shows your parcel was delivered but you cannot find it, report it to support within 7 days of the delivery scan. We review the delivery records and the available evidence and, based on what that review shows, resolve the report once — with a replacement or a refund. This one-time resolution applies per reported parcel.

6. Refunds

Approved refunds are issued to the original payment method. After approval, refunds normally appear within 5–10 business days, depending on your bank or card issuer.

7. Your consumer rights

This policy sets out what we offer voluntarily. It does not replace, limit, or waive rights and remedies you have under applicable United States federal or state consumer protection law.

8. Related policies

See our Shipping Policy for delivery and tracking, and our Terms of Service for the full terms of sale.

9. Contact

Customer support: kwshim@lepique-beauty.com / +82-070-4187-9066
LIQUID NATION INC., 16192 Coastal Highway, Lewes Delaware 19958, United States
Registered office — not a return address.